scale your growth, not your costs
We co-build carefully designed, structured, and documented processes and procedures, tailored to your needs.
Business process documentation solidifies all components in your workflows. It allows you to track, understand, and analyze processes so they can be replicated.
Documentation encourages knowledge sharing. Employees will better understand the steps involved in any given process. Plus it is easier to onboard new people into a role, or change the owner of a process.
Documentation powers the creation of reusable and editable templates. Save time on proposals, slide decks, and other frequently used materials.
Documentation is also a step in Business Process Optimization and Automation, as part of an audit.
Simple: intuitive and easy-to-use.
Central: easily accessible storage and management, including sharing.
Mapped: flow charts and process documents to know where it is and where you are.
Evergreen: rarely should anything be created from scratch.
We find opportunities to make your process easier and more efficient! By analyzing processes and workflows we can identify gaps, bottlenecks, redundancies, and points of confusion.
How BPO works… We start with an audit of your processes and operations through surveys, interviews, and analysis. Then we create a business process model. From there we can begin to create new workflows and materials. Finally, change management and coaching to help team members learn the new process.
Have you asked yourself, “if it does this, then can it do that?” Today, with all the low-code and no-code tools and AI, it’s possible apply business process automation to almost anything.
An easy example: An website form submission can trigger an entry into Hubspot, which then adds the user to an email lists on Mailchimp, where they are added to an automated drip sequence of 3 emails over 2 weeks. And you won’t have to do a thing!
We build and support an automation-first mindset with easy-to-use tools that cover forms, marketing, documentation, collaborative workspaces, internal communications, project management, databases, and more.